Quarterly Report: April – June 2019/20
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This report summarises feedback received by Healthwatch Northumberland during the period April to June 2019.
Between April and June 2019 Healthwatch Northumberland received 42 individual pieces of feedback through talking to people at local community events, telephone calls, emails, social media, surveys and feedback forms, and other sources.
The average person feeding back to Healthwatch Northumberland is a woman aged between 65-79 from the North Northumberland area. They are most likely to be feeding back about their own experiences.
An analysis of common themes in the feedback showed that access to services, mainly about poor transport to healthcare in a largely rural area, was a major theme.
The majority of comments received were negative, with 74% of responses reflecting this sentiment.
This quarter, Secondary Care services made up the largest proportion of feedback.
Primary Care was the second most popular service about which Healthwatch Northumberland received feedback. Access to GP appointments and prescriptions were common themes.
Healthwatch Northumberland heard about the impact of the loss of the Hear to Help service, which was provided by Action on Hearing Loss