Quarterly Impact Report April - June 2024

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Summary of report content

Healthwatch Surrey report on the impact they achieved through their work  in the period April to June 2024.  Topics explored include:

  • How they've supported residents through their helpdesk
  • The community engagement they've undertaken 
  • Advocacy and complaints
  • Access to primary care
  • Improving information on complaints
  • Helping new parents find peer support
  • Increasing uptake of the MyCare Portal
  • Improving the neurodevelopmental review pathway

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Consent, choice, user involvement and being listened to
Diagnosis
Public consultation and engagement
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Ambulances and paramedics
Care home
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Services for people with Autism/on the Autism spectrum
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
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