Quarter 4 Patient Experience

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Summary of report content

Healthwatch Bromley report on key findings from their patient experience feedback received in Q4 2023/24.  During this period they received 613 reviews and carried out 64 visits across the borough.

The report includes:

  • A year on year comparison of sentiment by service type
  • Key experiences in relation to hospitals
  • Key experiences of GP practices
  • Key experiences of other services

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Engagement event
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Pharmacy

Details of people who shared their views

Number of people who shared their views
613
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