Q4 St Helens and Knowsley trust feedback

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Summary of report content

This report from Healthwatch Knowsley details experiences of St Helens & Knowsley NHS Trust shared by our community for the period January—March 2018. The comments have been collected and analysed using the Healthwatch Knowsley Feedback Centre. 

During this quarter, there have been 23 comments received regarding both Whiston and St Helens Hospitals. During this year between April 2017—March 2018, Healthwatch Knowsley has received 127 reviews about both St Helens & Whiston Hospitals, a total of 317 reviews have been received via the feedback centre for the trust since its launch in July 2016.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Other
Parking and transport
Quality of treatment
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Other
Name of service provider
St Helens and Knowsley NHS Trust

Details of people who shared their views

Number of people who shared their views
317
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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