Q4 Patient Experience Report: January - March 2023

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Summary of report content

Healthwatch Hounslow report on their activities and achievements in Q4 2022/23.  During this period:

  • They heard from 1566 people about their experiences of health and social care
  • Key topics included access to GPs and quality of treatment, waiting times for hospital appointments, and positive feedback about dental care.
  • Provided key recommendations for the service areas based on patient feedback

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cancellation
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Referrals
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
1566
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