Q4 Patient Experience Report 24/25

Healthwatch Bromley gathers data about the experiences of residents and people who have used health and care services on an ongoing basis via their Patient Experience Programme (PEP). This report includes findings of the PEP data collected between January and March 2025. Between January and March 2025 Healthwatch Bromley received 610 reviews of health and care services and carried out 75 visits to hospitals (two), GP practices (two), wellbeing cafés (five), community events (20), autism groups (two), libraries (one), community centres (one) and memory cafés (one). The report itself focuses on GP services and Hospital services. 

GP services: Feedback was generally encouraging with over half of the reviews being positive. People praised staff attitudes, telephone appointments, and the quality of treatment. However, people reported issues with getting through to their GP on the phone and appointment availability.

Hospital services: Over half of the reviews received positively viewed hospital services. People praised appointment availability, staff attitudes, and the quality of treatment. However, people raised issues around waiting times upon arrival and getting through to the hospital on the phone.