Q4 Patient Experience report

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Summary of report content

Healthwatch Bromley report on their activities and achievements in Q4 2022/23. In this period they:

  • Had 642 people share their experiences of health and social care services including hospitals, GP and dental practices, and other services
  • Carried out 60 face-to-face visits to engage with the community

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Quality of treatment
Referrals
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Other

Details of people who shared their views

Number of people who shared their views
642
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