Q3 Patient Experience Report, Oct – Dec 2023

Download (PDF 1.3 MB)

Summary of report content

Healthwatch Hounslow report on key themes in their patient feedback in Q3 2023 - 24.  During this period they heard from 1,034 people.

The top service types they received feedback on were:

  • GPs
  • Hospitals
  • Pharmacy
  • Dentists
  • Community services

The report looks in detail at key themes in the feedback about each of these services.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Pharmacy

Details of people who shared their views

Number of people who shared their views
1034
Did you find this attached report useful?
0
No votes have been submitted yet.