Q3 Patient Experience Report, Oct – Dec 2023

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Summary of report content

Healthwatch Bromley look at key themes in the feedback they received from the public in Q3 2023/24.  During this period they heard from 640 people.

The top service types they heard about were hospitals, GPs, dentists, community health services and opticians.

They have seen an increase in the percentage of people sharing positive feedback about GPs and Community Health services over the past nine months. 

Hospital services have seen a small decrease (4%) in positive reviews when comparing Q3 and Q2. This service receives the largest number of patient reviews because of the high level of community engagement visits Healthwatch Bromley carries out in hospitals. 

Experiences of Dental services, Opticians and Community Health services remain generally positive. 

Mental Health services received the smallest number of reviews and lowest percentage of positive responses.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Optometry services/opticians

Details of people who shared their views

Number of people who shared their views
640
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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