Q3 Patient Experience report Oct- Dec 2022

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Summary of report content

Healthwatch Lewisham reports on key themes in the feedback it received in quarter 3 2022/23.  During this period they heard from 295 people.

The top service types were:

  • Dentist – 46%
  • GP – 21%
  • Pharmacy – 17%
  • Hospital – 13%

The report includes focuses on GP practices, hospital services and dentists.

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General details

Local Healthwatch
Healthwatch Lewisham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
295
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