Q3 patient experience report

Download (PDF 1.63 MB)

Summary of report content

Healthwatch Tower Hamlets look at the feedback they received in quarter 3 2025/26.  During that period, they heard from 1,150 people.

Positive experiences for GP services have increased significantly by 19% from Q2 to Q3, indicating a large improvement in patient satisfaction during this period. 

Mental Health services also saw a notable improvement of 8%, suggesting a positive shift in patient experience compared to the previous quarter. 

Care Home services improved by 20% between Q2 and Q3, representing one of the largest increases in positive feedback across all services. 

Dentist services showed a small decline of around 5% from Q2 and Q3, while most other services remained relatively similar with only minor changes.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Optometry services/opticians
Pharmacy

Details of people who shared their views

Number of people who shared their views
1,150
Did you find this attached report useful?
0
No votes have been submitted yet.