Q3 Patient experience (October - December 2024)

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Summary of report content

Healthwatch Bromley have published their 2024 Quarter 3 Patient experience report. 

They collected 598 reviews of health and care services.

 

58 visits were carried out at 2 hospitals, 4 GP practices, 5 wellbeing cafes, 8 community centres and 18 community events. 

  • Positive feedback about GP practices has increased by 2% since Q1
  • Hospital services have seen an 8% increase in positive reviews since Q1
  • Positive experiences of dental services have decreased from 90% in previous two quarters to 77%
  • Positive experiences of pharmacy services have decreased significantly by 20% from Q1
  • Opticians’ services show a 9% decrease in positive reviews since Q2.

 

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Optometry services/opticians
Pharmacy

Details of people who shared their views

Number of people who shared their views
598
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