Q3 Activity Report October - December 2018

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Summary of report content

This is the Quarterly public report from Healthwatch Bristol on the focus of their work during Quarter 3 - October to December 2018.

The report highlights the two awards that Healthwatch Bristol were part of at the Healthwatch England Conference in 2018, Errol Campbell a Prostate Cancer Champion of #itstartswithyou category runner up, and Dr Knut Schroeder a GP who created a digital app around suicide and self harm prevention under the #nhs70 criteria, who was highly commended.

During Q3 Healthwatch Bristol received 318 pieces of individual feedback.

They also received a large part of the GP Survey of 107 surveys completed on changes to primary care which will form part of a larger report after the closing date.

During Q3 a large event was a BAME Breast Health awareness day, which involved over 30 local BAME women, in partnership with MacMillan Cancer, North Bristol NHS Trust Breast team, Bristol City Council public health, and Cancer Research UK.

Out of the 318 pieces of feedback, this was mixed with 64% negative and 20% positive, with 16% mixed feedback.

During Q3 5 different impact reports were produced.

This is a public report which also gives the top 3 positive feedback settings and the top 3 negative feedback settings, across both primary and secondary care.

This report does not have recommendations, it is mainly for quantitative purposes, with some qualitative feedback.

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General details

Local Healthwatch
Healthwatch Bristol
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Complaints
Follow-on treatment and continuity of care
Diagnosis
Public consultation and engagement
Health inequality
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Consultation
Engagement event
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
NHS 111
Other
General outpatients and hospital-based consultants
Screening services and testing
Oncology and cancer care
Hospital-based psychiatric care
Urology
Emergency department (inc A&E)
Mental health crisis service
Care home
Respite Care

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Types of long term conditions
Cancer
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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