Q2 Patient Experience Report

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Summary of report content

Healthwatch Hounslow report on key themes in the feedback they received in quarter 2 2024/25.  During this period they heard from 1,203 people.

Across all services, no service saw a decline, and the improvements are consistent across the board, with only slight variations in the pace of progress. 

GPs and Dental services have seen improvements of around 4-5%. Hospitals and Community services have also improved, with a 6% increase from Q1 to Q2. 

Optician, and Pharmacy Services experienced improvements within the 3% range, indicating smaller but consistent positive shifts in patient satisfaction. 

Emergency services demonstrated a more significant improvement, with a 7% increase from Q1 to Q2, representing one of the larger positive changes, albeit with a smaller number of comments overall.

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Optometry services/opticians
Pharmacy

Details of people who shared their views

Number of people who shared their views
1203
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