Q2 Patient experience Report

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Summary of report content

Healthwatch Ealing set out the key themes in the feedback they received in Q2 2023/24.  During this period, they spoke to 1,237 people.

The report covers:

  • Top 5 service types
  • Sentiment
  • Annual comparison
  • Experiences of GPs
  • Experiences of hospital services
  • Experiences of dental services
  • Experiences of other services

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General details

Local Healthwatch
Healthwatch Ealing
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Health inequality
Medication, prescriptions and dispensing
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Ophthalmology
Optometry services/opticians
Pharmacy

Details of people who shared their views

Number of people who shared their views
1327
Age group
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
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