Q1 Patient experience report: April to June 2023

Download (PDF 1.34 MB)

Summary of report content

Healthwatch Hounslow report on their activities and achievements in Q1 2023/24.  During this period:

  • They heard from 1461 people about their experiences of health and social care
  • Key topics included access to GPs and quality of treatment, referrals and waiting times for hospital appointments, and access to dental care.
  • Provided key recommendations for the service areas based on patient feedback

Would you like to look at:

General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Cost and funding of services
Quality of treatment
Referrals
Remote appointments and digital services
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
1461
Did you find this attached report useful?
0
No votes have been submitted yet.