Q1 Patient Experience Report, April - June 2023

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Summary of report content

Through their Patient Experience Programme (PEP) Healthwatch Bromley hear the experiences of residents and people who have used health and care services in the borough. 

They tell Healthwatch Bromley what is working well and what could be improved allowing them to share local issues with decision makers who have the power to make changes. Every three months Healthwatch Bromley produce this report in order to raise awareness about patient experience and share recommendations on how services could be improved.

This report is a Q1 snapshot of what has been heard in the local area based on visits to local sites.

There are no recommendations in this report.

There are no follow up actions in this report.

However there are summaries of what is working well or could be improved within each service area covered.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Remote appointments and digital services
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Staff Levels
Staff Training
Waiting Times and lists for treatment
Waiting time to be seen once arrived at appointment

Methodology and approach

Primary research method used
Engagement event

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients
Optometry services/opticians
Other

Details of people who shared their views

Number of people who shared their views
658
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