Q 2 Patient experience report

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Summary of report content

This is a report by Healthwatch Hounslow. It is a summary of what has been heard from the public across a range of health and care services in Q2 of 2023.

Every three months Healthwatch Hounslow produce this report in order to raise awareness about patient experience and share recommendations on how services could be improved.

There are recommendations in this report. They relate to the key areas heard about, further detail can be found within the report.

GP

  • Getting Through on the Telephone.
  • Waiting Times (queueing on arrival)
  • Patient Choice
  • Appointment Availability
  • Quality of Telephone Consultations

Hospital

  • Appointment Availability
  • Staffing Levels
  • Communication
  • Waiting Times for Appointments
  • Waiting for Referrals Appointments

Dental

  • Affordability
  • Appointment Availability

Other

  • Staffing Levels
  • Waiting Times (punctuality and queueing on arrival)
  • Opening Times/ Service Delivery
  • Appointments Availability
  • Lack of Communication

There are no follow up actions in the report.

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
824
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