The public's perspective: the state of health and social care

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Summary of report content

Healthwatch England undertook an assessment of the state of patient experience, using feedback from over 65,000 people.

The report focuses on ten key areas:

  • Getting a GP appointment
  • Getting dental treatment
  • Getting mental health support
  • Cancer care
  • Waiting for elective care
  • Social care
  • Hospital discharge
  • Health and care in a changing world

The report contains a number of detailed recommendations to acheive more patient centred care.

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Consultation Response
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Discharge
Health inequality
Integration of services and communication between professionals
Public consultation and engagement
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Discharge lounge/ discharge team/ discharge to assess
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
65,000
Seldom heard groups
People on low incomes
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