Provider feedback - YMCA
Download (PDF 688.32 KB)Summary of report content
Throughout January – March 2017, Healthwatch Luton targeted their engagement within the community. They visited YMCA to gather feedback on health and social care services in Luton.
The overall sentiment of the feedback on all health and social care services is positive - mainly 52% of the reviews were positive and 26% were negative. This can be viewed in more detail in the statistics below regarding monthly sentiments and reviews.
The main source of feedback was via direct engagement.
The 23 people provided feedback on 10 health and social care services. This included only YMCA as a service, and reviews are outlined in the attached report.
Healthwatch Luton have forwarded this Provider Feedback to YMCA in May 2017. Healthwatch Luton would look to attend YMCA activities again to gather further feedback from this cohort of people.
Overall, the general feedback on YMCA was all positive. The main areas people provided feedback on were: GP’s – access negative, treatment and care positive; community services – treatment and care positive, staff negative, safeguarding and dignity and respect was negative from one provider, and facilities was negative.
Healthwatch Luton would recommend: a response from YMCA on the feedback provided by service-users on their service provision at YMCA; any actions that are taken forward by the provider in response to this feedback provided to be communicated back to Healthwatch Luton.