Provider feedback report - TOKKO

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Summary of report content

Throughout September - December 2016, Healthwatch Luton targeted their engagement within the community. They visited TOKKO to gather feedback on health and social care services in Luton.

The overall sentiment of the feedback on all health and social care services is positive - 47% of the reviews were positive and 21% were negative.. The negative feedback is connected to weightings in the wording taxonomy.

The main source of feedback was via direct engagement.

Overall, the general feedback on TOKKO was all positive. The weighting is marred slightly by a negative comment regarding how the individual felt prior to attending TOKKO.

The main areas highlighted in this report from the young people Healthwatch Luton spoke with were: treatment and care received at the hospital was mainly negative; access to GP’s was mainly negative; diagnosis/assessments and referrals through ELFT were mainly negative; communications on the whole from all providers was positive.

Healthwatch Luton would recommend: a response from TOKKO on the feedback provided by service-users on their service provision at TOKKO.

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Diagnosis
Referrals

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Other
Community Mental Health Team (CMHT) and specialist MH services
Name of service provider
TOKKO

Details of people who shared their views

Number of people who shared their views
47
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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