Provider feedback - NHS Blood and Transplant Luton Blood Centre
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Throughout January – March 2017 Healthwatch Luton targeted their engagement within the community. They visited the Luton Blood Centre to speak with attendees and blood givers to gather feedback on health and social care services in Luton.
The overall sentiment of the feedback is positive - mainly 46% of the reviews were positive and 38% were negative. This can be viewed in more detail in the statistics below regarding monthly sentiments. The main source of feedback was via direct engagement.
The 13 attendees provided feedback on 6 services. This included health services and social care.
The review section highlights people's personal experiences and stories regarding this provider.
Healthwatch Luton have forwarded this Provider Feedback to the Blood Centre in May 2017. Healthwatch Luton would look to attend the blood centre again to gather further feedback from this cohort of people.
Overall, the general feedback on the blood centre itself and on the other services was positive. The main feedback was: children’s centre – facilities negative; hospital – facilities negative, treatment and care was positive; GP – access and facilities was negative; dentists - treatment and care and access was positive.
Healthwatch Luton would recommend: a response from the blood centre on the feedback provided by service-users on their
service provision at the blood centre; any actions that are taken forward by the provider in response to this feedback provided
to be communicated back to Healthwatch Luton.