Provider feedback: Luton and Dunstable Hospital
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From May-October 2016, Healthwatch Luton have received 24 reviews in this period regarding services within Luton and Dunstable Hospital.
The overall sentiment of the feedback is positive - mainly 46% of the reviews were positive and 29% were negative. The average Healthwatch rating for Luton and Dunstable Hospital has been a 4/5 star rating. This average rating system is marked on Cleanliness, staff attitude, waiting times, treatment explanation, quality of care and quality of food.
The main source of feedback has been via the website (19), and then engagement Healthwatch have carried out with our Seldom Heard groups, Tokko (3) and NOAH (2). This can be viewed in more detail in the statistics below regarding sources and how they rated the service they received. Regarding the NHS Friends and Family recommendations, 6 were likely to recommend this service, 10 were likely to recommend and 3 were unlikely to recommend. This can be viewed in more detail in the statistics below regarding NHS Friends and Family Test. The sentiment trackers highlights positive and negative feedback through the months - showing May, June, July and September had majoritively positive feedback, whilst August showed only negative feedback. This can be viewed in more detail in the statistics below regarding monthly sentiments on the sentiment tracker.
Through the themes tagging, treatment and care rated highest on positive feedback and administration rated highest in negative feedback, along with discharge being highlighted as mainly negative.