Provider feedback: closure of walk in clinic

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Summary of report content

The report is intended to provide feedback in relation to the closure of the walk in clinic. The information was collected using a 5 question survey which includes comments from the general public. 98 letters were sent out to the patients who had visited the Weston Church Walk In Service between 1st July 2014 and 30th November 2015. From these 98 patients Healthwatch received 23 completed questionnaires which equates to a 23.4% response rate.

The main issue for the patients who responded was transport. For the frail and elderly there is Dial a Ride or Bath Community Transport. From the research conducted the elderly patients are attending the main surgery more than Weston Walk In with the exception of 1 patient. Other issues around chaperones and staff safety for lone working were taken on board/

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General details

Local Healthwatch
Healthwatch Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Unknown

Details of people who shared their views

Number of people who shared their views
23
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
No
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