Promoting the voices of the Deaf community

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Summary of report content

Healthwatch Gloucestershire was commissioned by the Care Quality Commission to undertake an engagement project with the Deaf community and people who are hearing impaired to find out their experience of health and social care services.  They held a focus group in July 2021 which 6 people attended.

They found that:

  • English is not the first language for many Deaf people.
  • Small adjustments, such as the use of screens and clear masks, can have a huge and positive impact on their experience.
  • Ensuring a methodical system is in place for the booking of interpreters was essential.

The report contains 8 recommendations and a response from CQC.

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General details

Local Healthwatch
Healthwatch Gloucestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Ear, nose and throat, audiology and maxillofacial services
Inpatient care/General inpatients
Ophthalmology
General outpatients and hospital-based consultants
Care home

Details of people who shared their views

Number of people who shared their views
6
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Sensory impairment
Types of long term conditions
Deafness or severe hearing impairment
Does this report feature carers?
No
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