Primary Care: What people have told us about pharmacy
Download (PDF 110.78 KB)Summary of report content
This report summarises the feedback received from people via Healthwatch Kent, Healthwatch Medway and Kent and Medway Voice about their experiences of pharmacies from November 2022 to April 2023. This covers 18 pieces of feedback. As much of the feedback came from people who contacted proactively, there was a bias towards negative feedback. 28% of the feedback received was positive in sentiment.
The most frequent theme in people’s feedback was medication, prescriptions and dispensing, which occurred in 89% of cases. Care given by staff was the second most common theme, identified in 28% of the feedback, followed by communication between staff and patients, featuring in 17% of the feedback.
This report explores the key themes and identifies sub-themes. The number of pieces of feedback for each theme is noted in brackets in the report headings and displayed in the chart below.
There are no recommendations in this report.
There are no follow up actions in this report.