Primary care: what people have told us about dentistry

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Summary of report content

This report summarises the feedback received from people via Healthwatch Kent, Healthwatch Medway and Kent and Medway Voice about their experiences of primary care dentistry from November 2022 to April 2023. This includes 34 separate pieces of feedback. As most feedback came from people who contacted proactively, it was more likely to be negative. Nonetheless, no positive feedback was received during this period.

The most frequent theme in people’s feedback was access to services, which occurred in 90% of cases. Cost and funding of services was the second most common theme, occurring in 28% of cases, and health inequalities was third most common at 25%. Another frequent theme was impact on lifestyle and wellbeing (18%). This report summarises these key themes and provides illustrative examples.

The report does not have recommendations.

There were no further actions detailed in the report.

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General details

Local Healthwatch
Healthwatch Kent
Healthwatch Medway
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Health inequality
Lifestyle and wellbeing; wider determinants of health
Quality of treatment
Referrals
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Waiting Times and lists for treatment
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Kent Medway Voice
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
34
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