Primary care services in Suffolk: A report for the Suffolk Health Scrutiny Committee
Download (PDF 210.81 KB)Summary of report content
This report by Healthwatch Suffolk offers a general overview of some of the issues local people have raised about GP practices in Suffolk.
- Sentiment analysis showed 9% were positive, 18% neutral and 42% were negative feedback.
- The overall average star rating for GP practices in Suffolk fell from 4.0 in 2018-19 to 3.9 stars in 2019-20.
- In general, as the pandemic has progressed, there was an increased polarisation in the sentiment of people’s feedback. Broadly, people were either highly positive or highly negative about their care, most likely a symptom of the access challenges many patients have faced when contacting their practice.
- Access concerns were a common feature within people’s feedback.
- Despite the pressures faced in primary care, hundreds of comments include positive sentiment about local services across many aspects of service delivery.
- People were generally more positive about online systems than they were about telephone systems. They found value in digital triage.