Primary care: Engaging with patients learning from St James's surgery, Bath

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Summary of report content

This report was written by Healthwatch Bath and North East Somerset January, 2017. The topic is the closure of a walk-in centre at Weston Church Hall.

For this report 12 people were spoken to, their feedback was captured through a postal survey.

Comments were mixed with people appreciating the chance to feed back on the changes, despite a service being lost. There were a number of negative comments around the closure and the possible impacts on accessibility for people.

A set of recommendations is included in the report. No response from related providers is attached.

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General details

Local Healthwatch
Healthwatch Bath and North East Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Public consultation and engagement
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
St James's Surgery

Details of people who shared their views

Number of people who shared their views
12
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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