Poole Hospital A&E - local people's experiences
Download (PDF 2.55 MB)Summary of report content
Healthwatch Dorset undertook research into people’s experience of A&E services to understand how changes to the way in which this service is delivered has impacted people’s care. They carried out 147 phone interviews during the period January to June 2021.
The feedback gathered was overwhelmingly positive. Most people said that:
A&E staff treated them with care and kindness
- waiting times were acceptable
- the environment was clean
- information and aftercare met their needs.
However, there were some key themes in the negative feedback, including:
- long waiting times for a small number of patients,
- some unhelpful staff, particularly at reception
- information, navigation and signposting
The report contains 5 recommendations about signage, parking, improving staff morale, information provision and booking appointments via NHS 111.
The report contains a response from the provider.