Poll results: Experiences of PALS

Download (PDF 110.46 KB)

Summary of report content

Healthwatch Brighton & Hove, Healthwatch East Sussex, and Healthwatch West Sussex undertook research into people’s experiences of hospital Patient, Advice and Liaison Services. In March 2024, 94 people responded to their survey.

• A third (33.0%) said PALS made managing their health easier/better, but 19.1% said they made it harder/worse. 

• The feature most identified as Excellent (30.9%) was ‘Delivering the outcome you were seeking’. However, this was also the aspect most identified as Poor (33.0%). 

• More than a quarter of respondents rated PALS as Poor for ease of access, being kept informed, quality of information and delivering outcomes. 

• PALS were most identified as Not at all helpful in: resolving problems, signposting outside the NHS, explaining complaints advocacy and listening to feedback.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Brighton And Hove
Healthwatch East Sussex
Healthwatch West Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
PALS

Details of people who shared their views

Number of people who shared their views
94
Did you find this attached report useful?
0
No votes have been submitted yet.