Poll: Experiences of Hospital Discharge

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Summary of report content

Healthwatch Brighton & Hove, Healthwatch East Sussex and Healthwatch West Sussex undertook a short survey to understand people's experiences of hospital discharge.  146 people responded.

Key findings

Half of respondents felt totally ready to leave hospital when they were discharged

The feature of discharge that was most frequently described as excellent was staff clearly explaining the process.

Nearly half rated their experience of discharge as excellent or good.

Respondents wanted to see the following changes:

  • Improved communication with patients
  • Ensuring appropriate post-discharge care has been appropriately considered and organised
  • Faster dispensing of medication to minimise delays to discharge
  • Improved involvement of family members and carers in discussions and planning for discharge
  • Better support to assist patients (and carers) with the discharge process and any post-discharge needs

 

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Healthwatch East Sussex
Healthwatch West Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Discharge
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Discharge lounge/ discharge team/ discharge to assess

Details of people who shared their views

Number of people who shared their views
146
Did you find this attached report useful?
0
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