Poll: Experiences of eConsult

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Summary of report content

Healthwatch in Sussex undertook a short survey of local residents to assess their experiences of the online triage system, e-Consult. 205 people responded.

Over a third felt that e-Consult made managing their health easier or better  but nearly three in ten felt it made it harder or worse.  

The feature most identified as Excellent was ‘Convenience’. The feature most identified as Poor was ‘Ease of Use’.

 The most identified change respondents wanted is making eConsult quicker, simpler and easier for users to complete.

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Healthwatch East Sussex
Healthwatch West Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Remote appointments and digital services
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
205
Did you find this attached report useful?
0
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