Pharmacy First
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Healthwatch Sandwell undertook a survey of people's experience of Pharmacy First. 70 people completed it.
Many people have no knowledge of the service at all. In Sandwell this equated to around a third of people who took part in the survey.
Likewise, in the wider project 38% of people who took part in the survey had no knowledge of the service offered.
Satisfaction levels with the service for those who had used it were relatively high with 22 of the 24 people who had used the service rating it as very good or good. People were pleased that it saved them time and saved them having to book a GP appointment which is the primary aim of the service.
However, there were some issues raised about the limitations of the service and in some cases, poor signposting to the Pharmacy First service when it is unsuitable for some circumstances.
Overall, people who had used it were generally happy with the service, but there is a need for more information and signposting advice that makes people aware of what is available and not available at local pharmacies, including both Pharmacy First and other additional services.