Pharmacy Comments Received by Healthwatch Cheshire, April 2023 to February 2025

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Summary of report content

Healthwatch Cheshire reported on feedback they received related to pharmacies during the period from April 2023 to February 2025. In total, 186 pieces of feedback were received within this timeframe.

Frequently reported issues included medicine shortages and prescription delays, leading to long waits and persistent difficulty accessing medicines. Busy pharmacies and a lack of professional support were frequently noted, with people saying that they felt they were not receiving useful advice from pharmacy staff. In rural areas, the availability of pharmacies was also limited, where temporary closures or staff shortages were making access to services more difficult.

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General details

Local Healthwatch
Healthwatch Cheshire East
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
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