Patient/Carer responses about Berkshire Health Foundation NHS Trusts Urgent Care Response Team

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Summary of report content

Healthwatch West Berkshire undertook 18 interviews with users of the Urgent Care Response Team provided by Berkshire Healthcare NHS Foundation Trust.

Overall, the UCRT service was well thought of, and the staff were praised throughout. They referred to it positively stating that they found the service helpful, the staff pleasant, kind and friendly. They also said that staff were knowledgeable, reassuring, and professional.

There were widespread issues about understanding who or what the UCRT team was. Only after some detailed conversation did the patients understand or recall the service that Healthwatch was asking them about.

The report contains six recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch West Berkshire
Publication date
Key themes
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Berkshire Healthcare NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
18
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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