Patient stories about experiences of the Accident & Emergency Department at the Aintree University Hospital site

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Summary of report content

Healthwatch Sefton shares two detailed stories from two residents which were shared with Liverpool University Hospitals NHS Foundation Trust. Both share the patient journey and experience of accessing services from the Accident & Emergency (A&E) department at the Aintree University Hospital site, with one of the experiences also sharing how using NHS 111 worked. The report also details the response from the hospital and the commissioner (NHS South Sefton and Southport & Formby Clinical Commissioning Group) in Sefton for the NHS 111 service, setting out changes that will be made as a result.

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General details

Local Healthwatch
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
NHS 111

Details of people who shared their views

Number of people who shared their views
2
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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