Patient Participation Group Young Healthwatch Mystery Shopper Report

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Summary of report content

Healthwatch Central Bedfordshire was commissioned by BLMK ICB to advance efforts in addressing health inequalities. This initiative focused on establishing and expanding Patient Participation Groups (PPGs), with a particular emphasis on increasing engagement among underrepresented young people aged 16-25.

Young Healthwatch chose to undertake a mystery shopping exercise.  The research revealed significant inconsistencies in how GP surgeries communicate about Patient Participation Groups (PPGs). 

While some practices provided clear and detailed responses regarding age requirements, meeting frequency, and joining procedures, others offered vague or incomplete information. In several cases, front-line staff appeared unsure or unprepared, with responses ranging from directing callers to online resources without follow-up to requiring registration before sharing any further details. 

This variability has created confusion and may act as a barrier for young people interested in participating in PPGs.

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General details

Local Healthwatch
Healthwatch Central Bedfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Consent, choice, user involvement and being listened to
Health inequality
Public consultation and engagement

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Bedfordshire, Luton & Milton Keynes Integrated Care Board
Primary research method used
Mystery shopping
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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