Patient Feedback report April - June 2022

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Summary of report content

Healthwatch Brent report on the feedback they received during the period April to June 2022.  During this period they heard from 287 people. It covers the following issues in depth:

  • GPs
  • Community Mental Health Teams
  • NHS dentistry
  • Hospitals
  • A&E

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General details

Local Healthwatch
Healthwatch Brent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Quality of treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Mental health crisis service
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
287
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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