Patient Feedback quarterly report

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Summary of report content

Healthwatch Kensington and Chelsea and Healthwatch Westminster report on key themes in the insight they received in quarter 2 2025/26. During that period, they heard from 280 people.

The report looks at:

  • Primary care
  • Secondary care

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General details

Local Healthwatch
Healthwatch Kensington and Chelsea
Healthwatch Westminster
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Discharge
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Quality of treatment
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
280
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