Patient feedback on NHS dentistry during the Covid-19 pandemic

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Summary of report content

This briefing contains the experience-based insight gathered by Healthwatch Bristol, Healthwatch North Somerset and Healthwatch South Gloucestershire throughout the Coronavirus pandemic (March -Mid August 2020). 71 pieces of feedback were shared with them directly or gathered from closed/public groups on social media, rather than resulting from a project or survey.

They collated this briefing to highlight patients’ concerns over reduced access to non-emergency/preventative dental treatment and communication from the dental sector.

The main themes in the report are:

  • Access to dentistry
  • Lack of communication from practices about appointments
  • Access to emergency care

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General details

Local Healthwatch
Healthwatch Bristol
Healthwatch North Somerset
Healthwatch South Gloucestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
71
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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