Patient feedback about the emergency department at the Royal Sussex County Hospital

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Summary of report content

Healthwatch Brighton & Hove report on key themes in their recent feedback about the Emergency Department (ED) at the Royal Sussex County Hospital.

Staff are routinely praised by patients for the care they try to provide in an environment that, for many, is not considered to be fit for purpose.

In several cases, the examples highlight the external pressures on the ED. For example, people who attend ED for urgent care or treatment whilst they are waiting to be seen following a referral (this relates to long waiting lists in Sussex for first appointments) and patients attending ED as they are unable to get a GP appointment.

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Publication date
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
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