Patient experiences of Charing Cross Hospital and their views on its future

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Summary of report content

This report provides patient views on the future of Charing Cross Hospital and their experiences of using the hospital.

Healthwatch CWL designed a survey to collect people’s experiences of using the service and their views in its future.

People were asked to complete the survey during outreach at Charing Cross Hospital for four days: Friday 17th, Tuesday 21st, Wednesday 22nd and Thursday 23rd November 2017. A total number of 218 responses were received.

The questions covered the following themes: Communications and Involvement, A&E and Wider Services, beds, community services and accessibility, Charing Cross in the national context, funding, and technical infrastructure.

The report was presented to the Hammersmith and Fulham Health, Adult Social Care and Social Inclusion Policy and Accountability Committee (PAC) meeting on the 30th January. The Committee welcomed the report and recommended that it should be presented to the Board Meetings of Imperial College NHS Healthcare Trust Board and Hammersmith and Fulham CCG and at the Joint Health and Social Care Scrutiny Committee.

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General details

Local Healthwatch
Healthwatch Central West London
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Charing Cross Hospital

Details of people who shared their views

Number of people who shared their views
218
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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