Patient Experiences for: August 2023

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Summary of report content

This report is by Healthwatch Lincolnshire. The report is a summary of feedback gathered throughout the August 2023 period.

A total of 67 comments were gathered with key themes being:

  • Hospital administration - difficulties in getting through to speak to anyone; regarding results and or appointments
  • NHS Dental - especially in the east if the county patients struggling to get NHS provision
  • Getting through to GP Surgeries - 8am scramble for patients, difficulties with online access.

There are no recommendations in this report.

There are no follow up actions in this report.

However as this is a summary report of enquiries and feedback it is not usual to include recommendations or follow up. Actions from each enquiry are included within details of each case.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Medication, prescriptions and dispensing
Quality of treatment
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General Practice (GP)
Home care/domiciliary care including personal assistants and personal budgets
Hospital services- not stated
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
67
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