Patient experience summary report Sept-Oct 2019

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Summary of report content

Between 1st Sept and 31st Oct Healthwatch Lincolnshire received 411 patient experiences. This document provides a summary of the key themes raised by patients, carers and service users about health and care services in Lincolnshire.

Sentiment

  • 48% of all comments were positive
  • 24% of all comments were negative

Feedback service themes

  • 47% were about hospital services
  • 55% were about GP services
  • 6% were about dentistry
  • 6% were about A&E
  • 4% were about social care
  • 3% were about ophthalmology

There are two patient stories, one about mental health and the other about care homes

 

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Patient experience
Key themes
Access to services
Parking and transport
Referrals
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Cardiology/heart medicine
Ophthalmology
Emergency department (inc A&E)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Care home

Details of people who shared their views

Number of people who shared their views
411
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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