Patient Experience St Helens and Knowsley Hospital, Q3 2013/14

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Summary of report content

This report is a regular quarterly report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hospital.


This report covers Quarter Three of 2013/2014 (October to December 2013). 106 comments were collected in this period. Sentiment was mainly positive and the comments related to the following areas:


Care & Compassion
Dignity
Hygiene
Nutrition & Hydration
Communication
Waiting for appointment
Waiting at appointment
Discharge
Accessibility
Quality & Safety
Staff Attitudes
Coordination of services.


Recommendations were made as a result of this report and the Trust provided a responses stating they would consider the recommendations when planning future services.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General outpatients and hospital-based consultants
Inpatient care/General inpatients
Mental health crisis service
Oncology and cancer care
Ophthalmology
Other
Urology
Name of service provider
St Helens & Knowsley Hospital

Details of people who shared their views

Number of people who shared their views
106
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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