Patient Experience St Helens and Knowsley Hopsital, Q3 2013/14

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital.

This report covers Quarter Three of 2013/2014 (October to December 2013) . 106 comments were collected in this period. Sentiment was mainly positive and the comments related to the following areas:

Care & Compassion

Dignity

Hygiene

Nutrition & Hydration

Communication

Waiting for appointment

Waiting at appointment

Discharge

Accessibility

Quality & Safety

Staff Attitudes

Coordination of services.

Recommendations were made as a result of this report and the Trust provided a responses stating they would consider the recommendations when planning future services.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Other
Oncology and cancer care
Inpatient care/General inpatients
Ophthalmology
General outpatients and hospital-based consultants
Urology
Emergency department (inc A&E)
Mental health crisis service
Name of service provider
St Helens & Knowsley Hospital

Details of people who shared their views

Number of people who shared their views
106
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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