Patient Experience St Helens and Knowsley Hopsital, Q2 2013/14

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital.

This report covers Quarter Two of 2013/2014 (July to September 2013). 30 comments were collected in this period. Sentiment was maily negative (two thirds) and the comments related to the following areas:

Access to Information

Access to Interpretation Services

Car Parking

Diagnostics

Discharge Food & Hydration

Quality of Treatment.

A number of recommendations were made as a result of this report.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Parking and transport
Diagnosis
Discharge
Food, nutrition and catering
Written information, guidance and publicity
Accessibility and reasonable adjustments
Quality of treatment
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess
Name of service provider
St Helens & Knowsley Hospital

Details of people who shared their views

Number of people who shared their views
30
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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0
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