Patient Experience St Helens and Knowsley Hopsital, Q1 2013/14

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital.

This report covers Quarter One of 2013/2014 (April to June 2013). 40 comments were collected in this period. The comments related to the following areas:

Access to Service

Cleanliness & Infection Control

Communication

Coordination of Services

Dignity & Respect

Equality

Food & Hydration

Patient Transport

Prescriptions

Quality of Treatment

Records Management

Staff Attitudes

Waiting Times.

There were more negative comments than positive.

The provider responded and stated that changes would be made where this report highlighted issues.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Administration (records, letters, results)
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Health inequality
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Other
Oncology and cancer care
Cardiology/heart medicine
Inpatient care/General inpatients
Maternity care
Obstetrics & Gynaecology
Orthopaedics and fracture clinic
General outpatients and hospital-based consultants
Name of service provider
St Helens & Knowsley Hospital

Details of people who shared their views

Number of people who shared their views
40
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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