Patient experience at Slough Urgent Care Centre
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Healthwatch Slough decided to visit Priors Close Urgent Care Centre after receiving negative feedback about the service it offered. They visited Priors Close Urgent Care Centre in November 2024, talking to patients and distributing a survey for completion. In total they spoke to 30 patients and received 12 completed surveys.
Patient feedback on accessing the urgent care centre was generally good, with suggestions for improvement, including outdated street signage still directing patients to the closed walk-in centre.
The walk-in waiting room and reception area were crowded during the visit. This setup was especially challenging for wheelchair users. In contrast, the waiting room for booked appointments was quieter, with shorter wait times.
Despite these issues, 100% of patients who saw a GP were satisfied with their care. Patients reported that physically accessing the site was difficult.
Some had been told that parking was free, and others struggled to walk from the paid car parks. There were some accessibility issues identified including improvements needed to signage in the exterior and interior of the building and the need for improved communication with patients who do not speak English.